Client Resources

Access to Your Online Account
Go to www.FESProtectionPlan.com
Your username is your email address
Your password is the last 4 digits of your SS#

For General Questions about your Protection Plan Service
Customer Support (Monday – Friday 9am to 5pm Eastern)
248-848-9065 option 1

For Questions regarding your Proof of Identity Documents
248-848-9065 option 3

Email Your Proof of Identity Documents
documents@united-credit.org or
documents@myfes.net

The Credit Bureaus will accept the following for proof of SS#:
1) A copy of your social security card
2) A copy of a W-2 or 1099 from your employer
3) A copy of a pay stub showing your full 9 digit SS#
4) A copy of some other document that contains your full 9 digit SS# from a third party such as a bank or insurance company.
NOTE: The credit bureaus WILL NOT accept a copy of a tax return even if was prepared by a tax preparer

The Credit Bureaus will accept the following for proof of residence:
1) A copy of your drivers license showing the same address you provided us
2) A copy of a document such as a bank statement, cell phone or other bill showing your current address

Please note there are 3 ways to provide us with your proof of identity documents:
1) Scan a copy of your documents into a PDF and email to one of the email addresses provided above
2) Take a clear picture of your documents with your phone and email
3) Take a clear picture with your phone and upload through your online account at www.FESProtectionPlan.com

Send Us Your Updated Reports from the Credit Bureaus
Each of the 3 credit bureaus will send you updated reports at the end of each round of disputes. THEY ARE NOT SENDING THIS INFORMATION TO US SO WE DEPEND ON YOU TO FORWARD THAT TO US.

You can scan and email your updates, just as you did with your proof of identity documents. You can use the same email addresses as listed above. You can mail them so we have provided that address below. But please note that is the slowest and least favorable form of getting this information to us.

Mailing Address
United Credit Education Services
P.O. Box 130
Farmington, MI 48332

For other contact information click here